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Frequently Asked Questions
Answers To Commonly Asked Questions
What is Maria, exactly?
Maria is an AI concierge that talks with your customers by voice and video — on your website, at your reception, or by phone — using knowledge trained specifically on your business.
Do I need to write Maria's answers myself?
No — Maria starts with information gathered from your existing website and public presence, then you refine and correct her through a simple training session and a live portal you can update yourself, any time, with no developer needed.
Is my information kept private and specific to my business?
Yes — Maria's knowledge is trained on your business alone. It isn't shared across other companies' Marias.
How is this different from a chatbot on a website?
A chatbot reads typed text back to you from a script. Maria holds a real spoken conversation, recognizes what a caller or visitor actually needs, and can transfer them to a live team member when it matters — with no hold, no callback.
Can Maria answer the phone, not just my website?
Yes — Maria is available both as a live avatar on your website/lobby screen and as a voice concierge on your business phone line, so customers reach the same trained concierge either way.
How long does it take to set up?
You can demo your Concierge in as little as 5 minutes. You can commence your free 30 day trial as soon as you add the iframe we provide to your website.